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Subex's ROC Helps Telekom Slovenije Address 'Bill Shock'

(RTTNews) - Subex, a company that pioneered the concept of a Revenue Operations Center (ROC) to sustain profitable growth and financial health through coordinated operational control, on Tuesday informed that it has successfully helped Telekom Slovenije implement a solution to protect their customers from unexpected high communications bills: a phenomenon called "Bill Shock."

Telekom Slovenije chose Subex's ROC Fraud Management platform in late 2009. The solution helped the service provider to assess usage patterns among its subscribers quickly and, in turn, provide it with the intelligence and analysis to select the subscribers that need to be warned.

"The risk of Bill shock has increased because individuals and businesses are using a growing range of telecoms services. In Slovenia, the government has directed all operators to alert their customers of potentially high telecoms bills in a timely way, " Subex said.

"The Subex solution is flexible and allows us to quickly alert customers if we think they may be overspending on their phone bill," Tomaz Kraskovic, Director Finance Department at Telekom Slovenije said.